Order processing is 1-3 business days for in stock items. This doesn't include shipping time. We attempt to keep all information on the website up to date. Most of our products are hand made and take time to craft. If we are out of stock, it will show on the listing. Shipping is determined at checkout.
* Next Day shipping is fulfilled after the processing time of 1-3 days. Next day includes only business and week days. Couriers do not ship on weekends. Please do not expect your order to be delivered the next day unless you make your order between Tuesday to Thursday.
US Shipping Information
We ship to the United States via Canada Post (delivered by USPS), UPS, and FedEx. Estimated delivery time for US orders is 7–14 business days after the 1–3 business day processing window. Delivery times may be longer during holidays or periods of high customs volume.
Duties & Tariffs (DDU): All US shipments are sent on a Delivered Duty Unpaid (DDU) basis. This means duties, tariffs, and import fees are not collected at checkout — they are charged to you by the carrier or customs upon delivery. Please be prepared to pay these fees before your package is released.
Tracking: Once your order has shipped, you will receive an email with your tracking number where applicable.
Restricted Items: Certain products such as herbs, essential oils, and similar botanicals may be subject to additional customs scrutiny or restrictions depending on your US state. It is your responsibility to verify that the items you are ordering are permitted in your state before purchasing. We are not responsible for packages held, seized, or returned by US customs.
Customs Delays: We are not responsible for delays caused by US customs inspection. These delays are outside our control and are not grounds for a refund of shipping fees.
All returns must be made within 7 days of receipt of merchandise in the original packaging and unused.
We will refund the cost of the items but not the shipping.
When we receive your returned items we will process the refund (in the same fashion you paid).
Unfortunately we cannot accept returns or give refunds on items that have been opened or possibly used such as essential oils, fragrant oils, lotions, spell kits, herbs, books and clothing. Please return the package in a secure cardboard box and insure it, we are not responsible for items that are returned damaged.
Shipping and handling fees are non-refundable once a product has been shipped to you.
We ship orders from Canada. We do not ship to AFO/FPO addresses. When your order has been shipped, we will email you with the tracking number if applicable.
It is the responsibility of all customers to understand local, regional, national and international laws pertaining to the items they purchase, and you the customer are solely responsible for packages lost or destroyed, or any form of legal action resulting from the purchase of the items that are illegal in that particular country or region.
We ship all orders to the shipping address specified at the time of purchase, we accept no responsibility or liability for goods not received as a result of an incorrect address or change of address.
If for any reason your package has been returned to Smudge Metaphysical and you wish it to be resent, you will be charged a reshipping cost by weight.
